Scan n Go

Scan Pack Terms & Refund Policy

Last updated: 02 Nov 2026

Key points
  • Scan packs are non-refundable once the scans are added to your Business Wallet.
  • If a payment fails, is charged twice, or is charged wrongly, you get a full refund in 5–7 business days.
  • Scans have no expiry date.

1. What you are buying

A scan pack adds prepaid WhatsApp scans to your Scan n Go Business Wallet. One scan is used each time your Business Profile is shared with a visitor on WhatsApp. No scan is used for blocked visitors, when WhatsApp sharing is turned off, or when your balance is empty.

2. Price, fee and GST

Prices are in Indian Rupees. GST at the applicable rate and the Platform Convenience Fee are added and shown in the payment summary before you pay. The convenience fee is waived when Wallet Credit covers the full pack price. A GST invoice is issued for every purchase. Please check your GSTIN and billing details before paying, as they are printed on the invoice.

3. Wallet Credit

1 Wallet Credit gives a ₹1 discount on a scan pack and is applied before GST. Wallet Credit has no cash value and cannot be withdrawn or transferred. If a payment does not go through, the credit you applied is returned to your wallet.

4. Payments

Payments are processed securely by Razorpay. We do not store your card number, CVV or UPI PIN. Scans are added once the payment is confirmed. If your bank confirms the payment late, the scans are added automatically.

5. Cancellation and refunds

Once the scans are added, the purchase cannot be cancelled or refunded, including for unused scans. You will get a full refund to your original payment method in these cases:

  • Money was debited but the payment failed and no scans were added.
  • You were charged more than once for the same order.
  • You were charged an amount different from the total shown at checkout.

Eligible refunds are processed within 5–7 business days. The time for the amount to show in your account depends on your bank.

6. How to get help

Contact us with your invoice number or payment ID and we will look into it.

Phone: 7990600155
Email: support@scan-n-go.com

7. Changes to this policy

We may update this policy. When we do, you will be asked to agree to the new version before your next purchase.